LLND Kit-SIT30516 Certificate III in Events AUR aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURKTR001 Diagnose and repair electronic over hydraulic control systems AURTTA026 Diagnose complex faults in electronic over hydraulic systems AURTTA013 Diagnose and repair hydraulic systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

CHCCCS020 Respond effectively to behaviours of concern CHCCCS010 Maintain a high standard of service BSBINS201 Process and maintain workplace information BSBMED301 Interpret and apply medical terminology appropriately BSBMED303 Maintain patient records BSBOPS101 Use business resources * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the Construction Industry Elective Units CPCCCA2002 Use carpentry tools and equipment CPCCCA2011 Handle carpentry materials CPCCPD2012 Use painting and decorating tools and equipment CPCCCM2006 Apply basic levelling procedures CPCCCM2012 Work safely at heights * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTPOP015 Provide information on smoking and smoking cessation HLTPOP016 Provide interventions to clients who are nicotine dependent HLTPOP014 Assess readiness for and effect behaviour change CHCCCS014 Provide brief interventions * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-SIT30516 Certificate III in Events AUR aggressive or abusive customers SIRXECM002Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational