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Units of competency PMAOPS221 Operate and monitor prime movers PMAOPS230 Monitor
aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
Our unit class activities books support your learners to understand the underpinning knowledge of the training package
diseases and disorders AHCSOL203 Assist with soil or growing media sampling and testing AHCWHS202 Participate in workplace health and safety processes AHCWRK211 Participate in environmentally sustainable work practices Elective units AHCMOM204 Undertake operational maintenance of machinery AHCPCM202 Collect
Units of competency SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXWHS001 Participate in safe work practices SITXCOM002 Show social and cultural sensitivity SITTTSL005 Sell tourism products and services SITTTSL016 Provide specialist advice on cruises SITXEBS001 Use social media in a business * We can develop additional elective units that are not listed on request (Please contact us for further information)
Assessment Kit-CHCSS00105 Palliative Approach Skill Set HLTINFCOV001 Units of competency PMAOPS221 OperateOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of
