Learner Resources-SIT30516 Certificate III in Events Advanced Diploma aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

repair and refit light vehicle tyres and tubes AURTTA017 Carry out vehicle safety inspections AURTTB015 Assemble and fit braking system components AURTTC001 Inspect and service cooling systems AURTTD002 Inspect and service steering systems AURTTZ102 Diagnose And Repair Exhaust Systems AURETR010 Repair Wiring Harnesses And Looms * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CPCCBC5007B Administer the legal obligations of a building or construction contractor CPCCBC5018A Apply structural principles to the construction of medium rise buildings CPCCBC5003A Supervise the planning of on-site medium rise building or construction work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPBPG3007 Perform packaging equipment changeover FBPBPG3002 Operate the labelling process FBPOPR2068 Operate a process control interface BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBFLM303 Contribute to effective workplace relationships BSBPRO401 Develop product knowledge MSFGN2001 Make measurements and calculations MSFGN3001 Read and interpret work documents MSMWHS200 Work safely Elective units MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MEM20003A Install and upgrade locks and hardware MEM20005A Install and maintain door control devices/systems MSFBA2011 Select and apply hardware and fixings for blinds

Learner Resources-SIT30516 Certificate III in Events Advanced Diploma aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all