Training and Assessment Strategy-SIT20516 Certificate II in Asian Cookery UEE aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units BSBMKG621 Develop organisational marketing strategy BSBMKG622 Manage organisational marketing processes BSBMKG623 Develop marketing plans BSBTWK601 Develop and maintain strategic business networks Elective units BSBMKG624 Manage market research Group A BSBMKG625 Implement and manage international marketing programs Group A BSBMKG626 Develop advertising campaigns Group A BSBCRT512 Originate and develop concepts Group B BSBCRT611 Apply critical thinking for complex problem solving Group B BSBOPS601 Develop and implement business plans Group B BSBSTR601 Manage innovation and continuous improvement Group B BSBTEC601 Review organisational digital strategy Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

test and terminate optical fibre cable on customer premises ICTTEN208 Use electrical skills when working with telecommunications networks ICTCBL303 Install and terminate coaxial cable ICTCBL247 Install

implementing and maintaining an organisation's WHS management system BSBWHS519 Lead the development and use of WHS risk management tools BSBWHS522 Manage WHS consultation and participation processes Elective units BSBWHS512 Contribute to managing work-related psychological health and safety Group A BSBWHS514 Manage WHS compliance of contractors Group A BSBWHS517 Contribute to managing a WHS information system Group A BSBCMM511 Communicate with influence Group B BSBSTR502 Facilitate continuous improvement Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

quotes and tenders Elective units AHCBUS508 Prepare and monitor budgets and financial reports AHCDES503 Assess landscape sites AHCLSC501 Survey and establish site levels AHCWHS501 Manage work health and safety processes AHCWRK503 Prepare reports AHCWRK508 Interpret legislation AHCWRK509 Provide specialist advice to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-SIT20516 Certificate II in Asian Cookery UEE aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.