Training and Assessment Strategy-ICTSS00107 Introductory Help Desk Skill Set Qualification select and induct staff *

select and induct staff * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTBWN306 Use radio frequency measuring instruments ICTRFN407 Conduct radio frequency measurements ICTRFN506 Evaluate radio frequency signal coverage plots ICTTEN418 Install and test a radio frequency identification system * We can develop additional elective units that are not listed on request (Please contact us for further information)

health prevention and promotion programs CHCMHS010 Implement recovery oriented approaches to complexity CHCMHS011 Assess and promote social

configure and test biometric devices UEEDV0005 Install and maintain cabling for multiple access to telecommunication services UEEEC0002 Assemble and install reception antennae and signal distribution equipment UEEIC0002 Assemble

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others Elective units BSBITU312 Create electronic presentations Group A BSBITU313 Design and produce digital text documents Group A BSBITU314 Design and produce spreadsheets Group A BSBITU306 Design and produce business documents Group A BSBITU309 Produce desktop published documents Group A BSBWRT301 Write simple documents Group A BSBFIA302 Process payroll Group A BSBCMM301 Process customer complaints Group B BSBCUS301 Deliver and monitor a service to customers Group B BSBSUS201 Participate in environmentally sustainable work practices Group B BSBINM301 Organise workplace information Group B Addtitonal electives BSBDIV301 Work effectively with diversity BSBADM311 Maintain business resources BSBFIA301 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-ICTSS00107 Introductory Help Desk Skill Set Qualification select and induct staff *You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.