SCORM Compliant Package-CPCCBC4031 Process client requirements Session Plan ICTNWK529 Install and manage complex

ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSS017010 Determine process loss through mass or energy balancing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Editable Files - Provided in Microsoft Word for easy RTO customisation

procedures and programs to meet legislative requirements Group C BSBWOR301 Organise personal work priorities and development Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CPCCBC4031 Process client requirements Session Plan ICTNWK529 Install and manage complex* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.