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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency AURKTX001 Diagnose and repair powershift transmissions AURKTA011 Diagnose and repair mobile plant hydraulic systems AURKTA005 Inspect
Units of competency AURETU007 Overhaul air conditioning and HVAC system compressors * We can develop additional elective units that are not listed on request (Please contact us for further information)
ethics and privacy in an ICT environment ICTNWK401 Install and manage a server ICTNWK403 Manage network and data integrity ICTNWK404 Install
Units of competency FWPCOR2203 Follow environmental care procedures FWPCOT3314 Comply with soil and water protection AHCSAW304 Implement erosion and sediment control measures * We can develop additional elective units that are not listed on request (Please contact us for further information)
Learning and Assessment Kit-UETDREL006 Work safely in the vicinity of live electrical apparatus as a non-electrical worker Diploma aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to
