Learner Guide-PSPGEN046 Undertake research and analysis Skill Set (Skill Set) Core units FNSCRD401 Assess credit

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTICT445 Connect and configure devices and hardware components ICTSAS436 Evaluate ICT system status ICTSAS438 Implement maintenance procedures ICTSAS441 Support ICT system software ICTSAS442 Provide first-level remote help desk support ICTSAS443 Support operating system users and troubleshoot applications ICTWEB434 Transfer content to websites Group G ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

Core units BSBLEG311 Work in a legal services environment BSBLEG314 Protect information in a legal services environment BSBTEC201 Use business software applications BSBXCM301 Engage in workplace communication Electives BSBLEG312 Carry out search of the public record BSBLEG315 Assist in planning activities in a legal services environment BSBLEG421 Apply understanding of the Australian legal system BSBCRT311 Apply critical thinking skills in a team environment BSBDAT201 Collect and record data BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessor Kit - Marking guide

The class activities book helps VET trainers and assessors to create an interactive learning environment

Learner Guide-PSPGEN046 Undertake research and analysis Skill Set (Skill Set) Core units FNSCRD401 Assess creditOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce