Training and Assessment Strategy-MEM80122 Graduate Diploma of Engineering SIF aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCPRT002 Support the rights and safety of children and young people CHCCOM002 Use communication to build relationships CHCCCS016 Respond to client needs CHCCCS014 Provide brief interventions * We can develop additional elective units that are not listed on request (Please contact us for further information)

secure and support sales solutions Elective units BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBLDR401 Communicate effectively as a workplace leader BSBRES411 Analyse and present research information BSBINN301 Promote innovation in a team environment BSBLDR402 Lead effective workplace relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

BSBITU304 Produce Spreadsheets

specifications

Training and Assessment Strategy-MEM80122 Graduate Diploma of Engineering SIF aggressive or abusive customers *You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.