Assessment Kit-SITXCRI003 Respond to a customer in crisis FNS Self-Study Guide

Self-Study Guide

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0040 Employ fatigue risk management practices in an aviation workplace AVIG0003 Work effectively in the aviation industry AVIZ0003 Maintain basic situational awareness in an aviation workplace AVIZ0004 Maintain security awareness and vigilance in an aviation workplace TLID2003 Handle dangerous goods/hazardous substances TLIE0002 Process workplace documentation TLIF2018 Operate firefighting equipment TLIJ2001 Apply quality procedures TLIK2010 Use infotechnology devices in the workplace TLIO1002 Follow security procedures when working with passengers and personnel Electives AVID0005 Accept dangerous goods for air transport TLIB0003 Use and maintain minor mechanical equipment AVID0006 Prepare freight for flight AVID0007 Conduct aviation freight weighing operations TLID0014 Load and unload explosives/dangerous goods TLIF2012 Apply safe procedures when handling/transporting dangerous goods or explosives TLIB2001 Check and assess operational capabilities of equipment TLIE2007 Use communications systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Don’t forget about our QUALITY ASSURANCE GUARANTEE

accessories and materials for energy sector work activities UEECD0038 Provide solutions and report on routine electrotechnology problems UEECD0046 Solve problems in single path circuits UEECD0052 Use routine equipment/plant/technologies in an energy sector environment UEERE0021 Provide basic sustainable energy solutions for energy reduction in residential premises Elective units BSBOPS203 Deliver a service to customers UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECO0002 Maintain documentation ICTICT214 Operate application software packages UEECD0020 Fix and secure electrotechnology equipment UEERE0001 Apply environmentally and sustainable procedures in the energy sector UEERL0001 Attach cords and plugs to electrical equipment for connection to a single phase 230 Volt supply * We can develop additional elective units that are not listed on request (Please contact us for further information)

Mapping for each unit of competency

Assessment Kit-SITXCRI003 Respond to a customer in crisis FNS Self-Study GuideOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of