Vocational Placement Kit-ICT30120 Certificate III in Information Technology (Web Development) Certificate I aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

Core units CHCDIV001 Work with diverse people HLTAID003 Provide first aid HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services HLTAID005 Provide first aid in remote situations CHCLEG001 Work legally and ethically HLTAAP001 Recognise healthy body systems HLTAAP002 Confirm physical health status * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPMG415 Apply project risk management techniques VU22456 Apply structural and construction technology to the design of commercial buildings VU22455 Apply structural/construction technology to the design of residential buildings CPCCWHS1001 Prepare to work safely in the construction industry VU22457 Comply with relevant legislation in the design of residential buildings VU22465 Provide design solutions for residential and commercial buildings VU22461 Integrate services layout into design documentation VU22460 Design sustainable buildings VU22458 Comply with relevant legislation in the design of commercial buildings VU22454 Undertake site survey and analysis to inform design process VU22466 Integrate digital applications into architectural workflows VU22459 Design safe buildings BSBSMB404 Undertake small business planning VU22464 Select construction materials for building projects VU22463 Produce preliminary and working drawings for commercial buildings VU22467 Present architectural designs VU22468 Manage architectural project administration VU22469 Undertake complex architectural projects VU22470 Conduct

services and assets CPCCLDG3001 Licence to perform dogging CPCCLRG3001 Licence to perform rigging basic level CPCCLRG3002 Licence to perform rigging intermediate level CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCWHS2001 Apply WHS requirements

Vocational Placement Kit-ICT30120 Certificate III in Information Technology (Web Development) Certificate I aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.